FAF Automotive warranties are void when the product in question has been physically altered, improperly installed, used or otherwise damaged due to no fault of FAF Automotive or has not been used for the said purpose it was intended or for which it was designed. FAF Automotive does not warrant the performance of the products due to lack of control during product installation and usage.
FAF Automotive shall not, under any circumstances, be liable for any special, incidental or consequential damages, including, but not limited to, damages or loss of other property or equipment, loss of profits or revenue, cost of purchased or replacement goods, or claims of customers of the purchaser which may arise and/or result from the sale, installation or use of these parts.
Please choose your products carefully, as FAF Automotive will not refund processed and dispatched orders unless they are compromised in some way or unless otherwise stated.
Returns are only available for dispatched orders that contain supplied goods that are wholly or partly defective in appearance, incorrectly packaged or sent in error by fault of FAF Automotive, or the goods fail to operate in accordance to their specification or duration period.
Should the need arise to return a product or products please advise us by phone 0411 689 688 or email us at firstname.lastname@example.org within 7 days of the date of receipt of your order. FAF Automotive will resupply your order promptly or any part thereof freight free in instances upon receipt of the returned goods which are in error by fault of FAF Automotive or obviously defective from manufacture.
Exchange of items is offered only when the product is unused, package is not opened and within 7 days of the date of receipt. The credit will not include any shipping and handling charges forming part of the purchase price. Customer must pay the return postage and must ensure that the returned Goods are received by FAF Automotive in as-new or as-shipped by FAF Automotive condition, exchange will be refused if FAF Automotive has not received communication on the product being returned.
All returns must be authorised by FAF Automotive. Returns will only be accepted within 30 days of the delivery date. Customers are responsible for the cost of shipping all returns and exchanges. Shipping and handling charges are not refundable.
FAF Automotive reserves the right to replace faulty goods depending on the nature of the fault. Any fault caused due to poor handling or incorrect use of the product will not be replaced.
Any product that has been opened, used, or damaged in any way may not be accepted for return by FAF Automotive.
Warranty returns which are in question of being faulty in appearance or performance by the customer are subject to our initial inspection and will be forwarded on to our supplier for a full warranty claim. If an immediate substitute part is required, the replacement item plus freight costs will be need to be purchased by the customer again until the warranty claim can be fully processed by our supplier.
In the event of an exchange part return, warranty claim credit or refund we will contact the customer directly either via phone or email for details of reimbursement preferably using secure online bank to bank transfer method.
Due to the associated transactional costs from the use of Afterpay and Zip Money, any order cancelled using either payment method will attract a 6% processing fee. Swapping to another product with FAF Automotive will not attract any cancellation fee. Please note that cancellation fees if applicable is added to the processing fee.
To assist us with any returns please provide us with the following details: your full name and address, product details, invoice number, date of purchase, and the reason for return. Upon receipt of this information we will contact you with the preferred method of goods return if the item cannot be returned by post.